SHIPPING POLICY

We will accept international orders from most countries. We can ship to you via FedEx, UPS, and USPS. Duties and brokerage charges may be assessed by your county's customs service and the shipping company, and these charges are the buyer’s responsibility.

Duties, import fees, or taxes assessed by your country’s customs service or customs brokerage fees that are assessed by the carrier are the responsibility of the customer and are not covered by our discounted/free shipping offer.

We will make every effort to ship your order within the lead time projection provided on our website. However, we are unable to guarantee any specific lead or delivery time. 

Processing time: 3-7 business days. 

Domestic U.S. orders shipping usually takes 7-10 business days, priority shipping takes 3-5 business days.

International orders are processed based on the distance to the nearest warehouse. Orders to EU countries are expected to arrive within 2-9 business days. Orders to other countries or regions are expected to arrive within 5-14 business days.

Unexpected Delay

Force majeure will affect delivery times to varying degrees. For example, bad weather, customs inspections, or war may occur during package delivery. If this happens, we will closely monitor the status of the package and keep you updated. Don't worry; we will do our best to ensure that your package is delivered safely and as soon as possible.

Damage

As soon as the package arrives, kindly examine it. If you discover any damage, please inform us at help@bestqool.com as soon as possible after signing the package, along with any accompanying images or videos.

Cancellations & Refund

Once your package has been shipped, the buyer will be responsible for the return shipping costs.

Please retain the packaging for at least 30 days in case a return is necessary.