Extend your warranty
Simply fill in this form and get an extension
1 year warranty for free!
About Warranty
Thank you for your interest in the products and services of Bestqool. This warranty applies to physical goods only purchased from Bestqool.
Please activate the warranty within 14 days of purchase to ensure it is valid and get 1- year free extension warranty.
1.Warranty Period
Item | Brand new | Refurbished | ||||||
---|---|---|---|---|---|---|---|---|
Redot series | BQ series | Pro series | 7 Color Photon LED Light Therapy | Infrared Sauna Blanket | Adjustable Mobile Stand | 4 Head Red Light Therapy | ||
Warranty | 1 year | 2 years | 2 years | 1 year | 1 year | 1 year | 1 year | 1 year |
Free Extension | 1 year | 1 year | 1 year | 1 year | 1 year | 1 year | 1 year | X |
Total | 2 years | 3 years | 3 years | 2 years | 2 years | 2 years | 2 years | 1 year |
Item | Warranty | Free Extension | Total |
---|---|---|---|
Redot series | 1 year | 1 year | 2 years |
BQ series | 2 years | 1 year | 3 years |
Pro series | 2 years | 1 year | 3 years |
7 Color Photon LED Light Therapy | 1 year | 1 year | 2 years |
Infrared Sauna Blanket | 1 year | 1 year | 2 years |
Adjustable Mobile Stand | 1 year | 1 year | 2 years |
4 Head Red Light Therapy | 1 year | 1 year | 2 years |
Refurbished | 1 year | X | 1 year |
2.Warranty Policy
Warranty Process
Step1: please send the warranty claims including an order screenshot (order number and purchasing time), photos or a video of the defective device and a full description about the defect of the product to:
Email: help@bestqool.com
Whatsapp: +1 319-512(3212)
Message: +1 689-207(0579)
Email: help@bestqool.com
Whatsapp: +1 319-512(3212)
Message: +1 689-207(0579)
Step2: please ship the defective device to our warehouse after receiving a return shipping label once the warranty claim is confirmed.
Step3: get the warranty service, either repair or a replacement, and wait for the delivery.
Warranty Charge | Shipping Cost | Repairing Charge |
Within 1-year purchase | X | X |
Beyond 1-year purchase | √ | X |
Beyond the warranty period | √ | √ |
*All accessories or kits only can be replaced or repaired once.
3.Exclusions and Limitations
1.
This Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship like physical damage to the equipment, water damage or failure to use the equipment according to instructions etc.
2.We reserve the right to modify or terminate the warranty service if the product has been subjected to illegal modification or incorrect operation without our approval, which may void the warranty.
Contact us
Bestco Health LLC
WhatsApp:
+1 319-512(3212) (Text + Pics)
Email:
For Offical Website: help@bestqool.com
For Bestqool Amazon: bestqoolamz@gmail.com
Phone:
+1 689-207(0579) (Text Only)
Follow Us:
Address:
7901 4th St N, St. Petersburg, FL 33702, USA