FREQUENTLY ASKED QUESTIONS


What is the difference between red and near infrared light?

Red light wavelength 660nm is absorved at a higher proportion by the skin tissue, making it especially effective for boosting skin health and increasing collagen. Infrared light 850nm has a strong ability to penetrate deeper into the tissue, joints and organs, making it ideal for enhancing muscle recovery, reducing joint pain and inflammation.

Does it have any side-effect by using light therapy treatments?

In numerous clinical studies, red and near infrared light has been proven that it is safe, natural,non-invasive treatment. Patients experienced less pain and inflammation injuries and medical procedures. All without the side effects and major health risks you get with prescription pain meds and invasive procedures.

Should I wear eye glasses during treatments?

Yes, eye protection is necessary, the eye glasses comes with your light. We recommend wear your goggles before the treatments.

what is the irradiance value for this product?

Bestqool light therapy has a high power output, which is the most significant specifications when choosing a red therapy light device. The irradiance at 6 inch is 119mW/cm2, at 9 inch is 105mW/cm2, the 12 inches output is 929mW/cm2, so working up to a for best results, you had better positioning your light about 6 to 12 inches from the area on your body or skin that you want to treat. 

How long does it take to feel effects from using this therapy light at close range for pain?

Normally you will gain benefits from using our high irradiance near infrared device within 4-6 weeks. However, the improvement would depends due to various situation, some people may take longer time to see the benefits. According to 5,000 search paper, people will feel better and better by using this clinical grade therapy device everyday, it just takes time. 

Is this light ok for anyone with light sensitivity?

We don't recommend you use red light therapy device, because the high irradiance light may cause problem to your light sensitivity. We also suggest you to consult with your doctor first. 

How is this device different from the other light therapy devices?

Our therapy device has 95±5W actual consumption, which is the true consumption. Others state fake rated wattage to fool customers. The bigger power consumption means better result by using the light.
Secondly, our device has multiple installation methods for customer, so customer can easily handle the different applications. Saving lots of money from getting a powerful therapy device at home.
Thirdly, we are a factory owned seller, which means customers will always get best buy and best service without any middleman between the business.

How to use my light?

Since red light therapy brings energy for your cells, we recommend use your lighteveryday. 20 minutes session for each treatment is necessary and at least 4 times perweek. For optional results, please positioning your light about 6 to 12 inches from yourtreatment area.

What is the Bestqool warranty policy?

Bestqool will either replace or repair the defective unit based upon our discretion. Items returned without an order number and returning address will be rejected.
For the defective goods, Warranty process as follows:Send us your order number and pictures of defective light to: bestqool@outlook.com Within 90 days purchases, Bestqool will cover the shipping cost from customer to warehouse.For goods between 90 days and 2 years from the date of original invoice, a service to ship the defective product for repair or replacement to the Bestqool. Customers need to pay the shipping cost at local logistics.
Tips: Contact bestqool@outlook.com by learning how to obtain lower shipping rate at logistics company.Bestqool reserves the right to modify or discontinue this LED Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any light therapy Products purchased after such modification or discontinuance. Except as set forth in this Warranty, all other provisions in the applicable Bestqool Terms and Conditions of Sale apply to any LED Products.Bestqool therapy carry a 2-Year warranty at no cost to fix.

What is your return policy?

Since all lighting systems depreciate with use (including the sun), Bestqool does not accept returns on any lighting products. Replacements will be provided in accordance with our Warranty Policy for defective units.For warranty replacements, please send an email to bestqool@outlook.com for complete instructions. If approved, our team will issue an RMA (Return Merchandise Authorization) and replacement product will be sent out upon receipt of the defective units. Bestqool will either replace or repair the defective unit based upon our discretion. Items returned without an RMA number will be rejected and returned to sender. Customers requesting an advance replacement will be required to provide payment information for a replacement unit which Bestqool will keep as a pending charge for the original cost of the item. Once we receive the defective item, the unit will be examined for accessories and physical damage. If after review all accessories are present and the unit is in “good” condition, then the pending charge will be voided. If Bestqool does not receive the defective unit back within 30 days from the shipment of the replacement, we will formally charge your credit card and the replacement unit will be yours to keep. Exemptions apply.Written quotes (mailed, emailed or faxed) may have modified return/exchange conditions that will supersede this return/exchange policy.

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