This device needs to be plugged in. We don't have a battery operated option. The reason the device is designed to be plugged in is because it is more powerful than products that come with batteries. The therapy results will also be better.

We will ship your panel from our warehouse in Germany to ensure you don’t have to pay customs charges.

The BQ60 is equipped with red light at a wavelength of 660 nm, which is close to the spectral range of orange light (590–620 nm). Due to the continuity of the spectrum, sometimes red light may be perceived as orange light, especially when the wavelength distribution of the light source is close to these boundaries.In addition, after observing one color for an extended period of time, the cone cells in the retina may become fatigued, leading to changes in the perception of other colors. This phenomenon, known as color adaptation or the color contrast effect, may make the original red light look a little on the orange side. This is the reason you may see an orange light. Rest assured that this is a normal phenomenon.

It can be  safe for pets,  as  red  light  therapy  can  promote  healing  and  reduce  inflammation  for  animals  as  well  as  humans.  However,  it's  important  to  consult  with  a  veterinarian  before  using  it  on  your  pet  to  ensure  it's  appropriate  for  their  specific  health  needs  and  to  determine  the  correct  dosage  and  duration  of  use. And you can read this blog to obtain the knowledge about red light therapy for pets. https://www.bestqool.com/blogs/news/red-light-therapy-path-for-animals?_pos=2&_sid=796bc910e&_ss=rfor

Both of these two series of products emit red light and near-infrared light. Their functions are similar, but the effect of the Pro series is better than that of the Redot series. Although the Redot series has three chips and the panel lamp has dual chips, the power, irradiance, and radiation area of our panel lamp series are all greater than those of the Redot series. Therefore, the therapeutic effect of the Pro series is superior to that of the Redot series.

If you wish to use red light therapy (RLT) to enhance testosterone levels and target areas with thinner skin, we recommend choosing a device with lower irradiance to prevent excessive stimulation or heat buildup.

For precise application in targeted areas, a smaller red light device, such as the BQ60, would be a suitable option as it allows for better control over exposure. In terms of wavelengths, 660nm (red light) and 850nm (near-infrared light) are commonly used for this purpose. Among them, 850nm penetrates deeper into tissues, potentially improving blood circulation and cellular health.

Regarding usage, 15 minutes per day, 5 days per week is a reasonable starting point. However, we recommend beginning with a shorter duration (e.g., 10 minutes) to monitor for any discomfort before gradually increasing the time. Additionally, it’s best to maintain a 6-12 inch distance from the device to prevent overheating and ensure a comfortable experience.

Rest assured, our product has 0 EMF within the recommended distance.

Sorry, the Pro 100 cannot be mounted or wired to the Pro 300. The Pro100 and Pro300 are not compatible in size, and their tops and bottoms cannot align, so they cannot be stacked together. It is only compatible with the Pro 200.

Pre-sale means that this product is out of stock when you place an order. For items in pre-sale status, we will arrange shipment for you as soon as we get the stock of this product.

You can use red light therapy with or without clothing, but for the best results, direct skin exposure is recommended. Light can penetrate thin fabrics, but thicker materials may reduce effectiveness. If comfortable, using the device on bare skin can maximize absorption. Let me know if you have any other questions!

Red light and NIR therapy may have potential benefits, but their safety and efficacy for  individuals with cancerous tumors are not conclusively established. It is essential to discuss this  with your doctor, as they can provide personalized advice based on your specific condition and  treatment plan. They will be able to assess the potential risks and benefits and determine  whether this therapy is appropriate for you.

And there is a literature that may help you a lot.-Photobiomodulation: A Systematic Review of the Oncologic Safety of Low-Level Light Therapy for Aesthetic Skin Rejuvenation-https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10309024/

We have tested 3 and 6 inches, and all EMFs were zero, but all our products regularly display the data of 6 inches.

If you want to stimulate weight loss, it’s best to apply the device to areas with higher fat tissue, like the abdomen or thighs. I recommend using the 40-pulse setting with P4 or P5 intensity, and keeping a distance of about 6-8 inches. For each area, start with 20-30 minutes to allow your body to adapt, and after that, you can gradually increase the usage time, but make sure not to exceed 60 minutes per session.

We generally recommend using it once a day for about 40-60 minutes per session. However, this is for users who already have experience with red light therapy. For those who are new to red light therapy, we suggest adjusting the frequency and duration based on your personal situation. If you'd like to use it for 60 minutes a day, you can split it into two sessions, such as once in the morning and once in the evening, with 30 minutes per session. This intermittent usage method is more suitable for beginners.
If you have any questions, feel free to let me know!

Since infrared light is invisible to the human eye, you can check if the infrared LEDs are still working by adjusting the device to the infrared-only mode. Then, use your smartphone camera to take a photo of the light. If you see a pinkish glow from the LEDs, that means the infrared lights are still functioning properly.

The difference between the 10 and 40 pulse settings is the frequency of the pulses. A 40-pulse setting is often used for deeper tissue penetration (like for back pain or muscle recovery), while 10-pulse may be gentler and more appropriate for skin treatments. For skin, I’d recommend starting with the 10 pulse setting.

All our red light therapy devices are universal voltage, and they can be used under 85-265V.

The Redot M and Redot L don’t have separate modes for red light and near infrared (NIR) light. The light emitted from the device is a combination of both, so while it may list the wavelengths, it's not about switching between them. The red and NIR light are often used together to target different layers of the skin and tissues, which is why it’s all in one mode.

For eye treatments, specific wavelengths of red light are commonly used because they can help promote blood circulation, alleviate eye fatigue, and may have some potential in the treatment and prevention of certain eye diseases.

During the treatments, users usually need to close their eyes to prevent the light from directly shining onto the retina. Closing the eyes helps protect the eyes from direct stimulation by the light, while also allowing the light to penetrate the ocular tissues more effectively.

Do not worry. Please contact us with the condition or body part you want to treat for. We will provide corresponding suggestions based on your needs! If you're hesitant about the same series, take a look at a comparison of the parameters of the same series.

Hi friend, refurbished products contain old version of devices, so they may not all be dual-chip. But the latest versions of the devices are equipped with dual chips.

When using the near-infrared light mode, it is important to wear protective goggles even if you are not directly facing the device. Near-infrared light may pose potential risks to the eyes, as the treatment process is relatively lengthy. Even though you are not directly looking at the device, your eyes may still be affected to some extent by the light. Therefore, wearing protective goggles can effectively safeguard the eyes and ensure the user's safety. Hence, it is recommended to wear protective goggles when using the near-infrared light mode, regardless of whether you are directly facing the device or not.

I am sorry that all the panel lights we selling can't adjust the light intensity. But Redot series have different light intensity modes.

Red light and near-infrared light can penetrate to internal organs like the liver to a certain extent, but the depth of penetration depends on the wavelength of the light and the transparency of the tissue. Compared to visible light, near-infrared light (700-1400nm) has stronger penetration capabilities and can more easily penetrate certain tissues. Therefore, it is commonly used in medical imaging for deep tissue imaging, such as in the study and diagnosis of organs like the liver and other visceral organs.

You can't use the light strip without a vinyl cover, because the light strip is connected to the belt itself with solder joints and an external power line.

We do not recommend placing it in a sauna. Even in a dry sauna, high temperatures may cause short circuits in the equipment.

The water vapor in the sauna is harmful to electronic devices, and it's important to note that our products' beads are not airtight. This can potentially lead to a shortcut in the internal circuit of the instrument.

1. The scope of delivery is different, the official website for most countries or regions of the world; Amazon is mainly for the United States and Europe, other regions may need to pay additional shipping costs to buy from Amazon.

2. Prices in different regions may vary, affected by shipping costs and discounts, the price of the same region in different channels may vary slightly.

3. The products are the same and enjoy the same right.

4. We have refurbished products sold on the official website.

Because the craftsmanship of the belt differs from that of the panels, as does the product's vulnerability, we will offer varied warranty periods. Anyway, we will provide a lifetime service to you.

Yes, we will prepare the suitable plug according to your choice. If we find that the plug type you selected differs from the plug type used in that area or country, we'll contact you for final confirmation.

We are currently open to North America, parts of South America, Europe, Oceania, parts of Asia. If you'd like to know if our product is available in your country or region, please contact us.

1.Official website does not charge for any taxes.

2.Purchases from Amazon may be subject to tax, how much depends on local policies.

Yes, we are open to wholesale business and will provide a discounted price for it! For more details, please turn to our wholesale program.

There is no issue with your device. The two rows of non-glowing bulbs emit near-infrared light, whose wavelength range is usually between 700 and 2,500 nanometers. The human visual system is mainly sensitive to light in the visible wavelength range, that is, in the wavelength range of about 400 nanometers to 700 nanometers. The wavelength range of near-infrared light is beyond the perception range of the human eye, so we can't see it directly.

Regarding the L button, it is a time setting function. You can set the time from 5 to 45 minutes, with the last one displaying C000 to keep track of how many times you have used it.

Please rest assured that our panel lights will not emit any plastic smell, and we have also not heard of any feedback about this issue.

Please check again the place of receipt and the surrounding area, or check the surveillance for thieves. If none of the above works, please contact our customer service, and we will contact the logistics and provide you with timely feedback.

For our website, please see our return policy.
For Amazon store, If your purchase was made within the last 30 days, Amazon's standard 30-day return policy applies. If your purchase was made more than 30 days ago, you will need to contact us separately for a return & refund. Please ensure the item is returned in its original packaging. We will arrange a refund after confirming that the item's appearance is undamaged.

If you are located in EU, the return process is different from that for American customers. Please contact us for a return address and ship back the item accordingly with your own logistics choice. DHL is recommended.

If you are not satisfied with the price you paid at the time of purchase, you can contact us to refund the price difference. Please do not return the product directly to Amazon and repurchase it, as contacting us directly will save you a lot of valuable time. We do not support exchanging the product for another one directly. You can use the refunded amount to purchase a new product, so it can enjoy the warranty benefits.

We will refund you 1-3 days after we receive the product. We refund you by Amazon, you may need to contact Amazon customer service if you find that you still have not received the refund. 

Contact us with your order number and the pictures or videos of the issues. We'll give you a satisfactory solution!

Different products have different warranty periods. For detailed information, please read our warranty policy.

To extend your warranty, please enter your name, email, and order number in the provided link: https://www.bestqool.com/pages/warranty-register. Then you'll get an extra year of warranty service after you go through the application!

Refurbished products only have a one-year warranty, and there may be some scratches on the surface. But it will not affect normal use.

Please extend your warranty here!

1. If your devices are still under warranty and have no repair, contact us and get one for free!

2. If your devices are still under warranty but have already been repaired or out of warranty, contact us and pay for it.

It's important to note that infrared light, by its nature, emits very little heat compared to visible light sources. Generally, when both red light and infrared light are used together, you may feel more heat due to the red light's contribution. However, infrared light alone typically doesn't produce noticeable warmth, especially at the power levels designed for safety and efficiency.

Therefore, while you may have felt heat when both the red and infrared lights were on, the infrared light itself is not designed to generate significant heat. This is entirely normal behavior for infrared technology. Additionally, because infrared light is invisible to the human eye, it can be difficult to visually confirm if it is on, but rest assured that it should still be functioning properly.

We’re really sorry to hear that the strong odor of the belt is causing discomfort. It's not uncommon for new products, especially those made of certain materials, to have an initial smell when first opened. Although airing it out for several days usually helps, if the odor persists, here are a few additional suggestions:

We understand how uncomfortable this can be and we truly appreciate your patience. If the smell persists after trying this, please don't hesitate to reach out to us, and we'll do our best to assist you further.

The creaking noise you heard may be caused by thermal expansion and contraction of the transparent PC surface. This can occur when the unit cools down, causing the casing or screw holes to rub against each other, which results in the sounds you described.

This is a normal phenomenon and typically does not indicate a defect in the unit. Please rest assured.

After checking the video you sent, we figured out there may be three reasons why the issues happened.

①The power adapter is overloaded;

②The controller is out of order;

③A short-circuit inside the pad caused a damaged controller.

Please connect the power adapter directly to the pad, power it on, and see if the pad can light up.

If it can, then the issue should stem from the controller. We will send you a new controller as a replacement if that is the case.