FREQUENTLY ASKED QUESTIONS

What is the difference between red and near infrared light?

Red light wavelength 660nm is absorved at a higher proportion by the skin tissue, making it especially effective for boosting skin health and increasing collagen. Infrared light 850nm has a strong ability to penetrate deeper into the tissue, joints and organs, making it ideal for enhancing muscle recovery, reducing joint pain and inflammation.

Does light therapy have any side-effect?

In numerous clinical studies, red and near-infrared light have been proven as a safe, natural, non-invasive treatment. Patients using light therapy experience less pain, inflammation, risk or side-effects than are associated with many medical procedures such as medication and invasive procedures. However, it is very important to consult with your medical practitioner before stopping any prescribed treatment or procedures.

Should I wear eye protection during treatments?

Yes, eye protection is necessary. Medical grade protective goggles are supplied with your equipment. We recommend wearing your goggles throughout all treatments.

However, if you are using Red Light Therapy (RLT), you only need close your eyes and ensure you use the equipment at the distance recommended in your user manual (Red light only).

What is the irradiance value for Bestqool products?

Bestqool light therapy products have a high-power output, which is the most significant specification when choosing equipment. For best results, position the equipment approximately 3 to 6 inches from the area that you want to treat.

How long does it take to feel positive effects from Red Light Therapy at close range for pain?

Normally you will feel benefits from using our high irradiance red light therapy device within 4-6 weeks. However, the improvement varies depends on a range of factors – no two customers are the same and some people may take a little longer to see the benefits. According to more than 5,000 research papers, people will feel better by using this clinical grade therapy device every day, it just takes time.

Is it OK to use light therapy if I have light sensitivity?

In such cases we don't recommend using Red Light Therapy, because the high irradiance levels may make light sensitivity problems worse. If in doubt, consult with your doctor first.

How is this device different from the other light therapy devices?

First, the higher the power rating, the better the result. Some manufacturers, however, state fake power ratings to fool customers.

Second, our device has multiple installation options and settings, so customers can easily set up and run equipment according to their specific requirements.

Third, the design and build quality of our equipment is second to none, which is why we offer the longest free warranty period of any manufacturer.

Finally, we are a factory owned seller, which means customers will always get the best value and service as there is no middleman taking a cut and we can keep our prices more than competitive.

How to use my light?

Since Red Light Therapy delivers energy to your cells, we recommend using your light every day. 20 minutes for each treatment is recommended at least four times per week. For optimal results, position your light approximately 3-6 inches from your intended treatment area. (For specific usage instructions, please refer to each product manual.)

What is the Bestqool warranty policy?

Bestqool products carry a full two-year warranty (with a third year added for those who register their product).

Bestqool will either replace or repair the defective unit based upon our discretion. Items returned without an order number and returning address will be rejected.

For defective goods, the Warranty process is as follows:

Send us your order number and pictures of the defective equipment to: help@bestqool.com

For goods that develop a defect within 1 year of purchase, Bestqool will cover the shipping cost to our warehouse. For goods between 1 year and 2 years from the date of original invoice, customers need to pay the shipping cost.

We recommend contacting help@bestqool.com for information on how to obtain lower shipping rates.

Bestqool reserves the right to modify or discontinue this LED Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any light therapy Products purchased after such modification or discontinuance. Except as set forth in this Warranty, all other provisions in the applicable Bestqool Terms and Conditions of Sale apply to any LED Products.

What is the Bestqool return policy?

Since all lighting systems depreciate with use (including the sun), Bestqool does not accept returns on any lighting products. Replacements will be provided in accordance with our Warranty Policy for defective units. For warranty replacements, please send an email to help@bestqool.com for complete instructions. If approved, our team will issue an RMA (Return Merchandise Authorization) and a replacement product will be dispatched upon receipt of the defective unit/s.

Bestqool will either replace or repair the defective unit based upon our discretion. Items returned without an RMA number will be rejected and returned to sender. Customers requesting an advance replacement will be required to provide payment information for a replacement unit which Bestqool will keep as a pending charge for the original cost of the item.

Once we receive the defective item, the unit will be examined for accessories and physical damage. If after review, all accessories are present and the unit is in “good” condition, then the pending charge will be voided. If Bestqool does not receive the defective unit back within 30 days from the shipment of the replacement, we will formally charge your credit card and the replacement unit will be yours to keep. Exemptions apply. Written quotes (mailed, emailed or faxed) may have modified return/exchange conditions that will supersede this return/exchange policy.