Return Policy

At BestQool, we want you to feel confident in trying out our red light products and to fully experience the benefits they offer, as well as the satisfaction of seamlessly incorporating them into your daily routine.

We offer a 30-day return period from the day your order is delivered. If you feel the red light device is not a good fit, you may submit return requests within 30 days.

No restocking fee is required within the window. But if the 30-day return period has passed, we regret that we may not be able to accept return requests. However, this restriction will not affect any valid warranty service during the warranty period.

Important Notes:

1. Before returning the products, please contact our customer support team(help@bestqool.com), provide your order number and the reason for the return. Any return submitted without prior confirmation may not be processed promptly.

2. For all returned shipments, domestic or international, original shipping fees, additional insurance, and all collected duties and taxes are non-refundable. 

3. If you selected Worry-Free Purchase (Shipping Insurance) at checkout, you will receive a confirmation email from support@seel.com after placing your order, outlining the specific coverage provided for your order. If your package is lost, damaged, or otherwise affected during transit, please submit any related claims through the Seel Resolution Center using your email address and order number. For more information, please check here: Details & FAQ

To help us process your return request promptly, please follow these steps:
1. If you decide to return your product, please contact our customer support team within 30 days after receiving your product to submit your return request and provide your order number and return reason. (If the reason is related to a quality issue, please also attach clear photos or videos for further verification.)
2. After approving your request, we will provide you with the prepaid return label and detailed return instructions. During this process, we may need you to provide additional details or confirmation to ensure a smooth return process. Please kindly reply to us within 5 business days. If we do not hear from you within this timeframe, we will consider the return request canceled. If you contact us later, we will be glad to assist you and review your request according to the applicable return period and the product condition at that time.
3. Please pack the returned product carefully based on the provided instructions and process the return in a timely manner.
4. Please use the provided prepaid label to return the product within 7 business days after receiving the return instructions. Please keep the tracking number throughout the return process. If you need extra time to return your product, please contact us in advance. If the item is not shipped within this timeframe and no extension has been approved, the return label will expire. In this case, the return will be considered closed. If you would like to proceed with your previous request, please contact our customer service team again. We will review your request based on the date of your new contact. If it is still within the 30-day return period, we will assist you with obtaining a new return label. Requests submitted after the return period has expired may not be accepted.
5. After we receive your returned items, we will inspect them to ensure they are resalable and notify you of receipt via email.
6. Once the inspection is completed and the return is approved, we will process your refund within 3–5 business days. The actual time for the refund to arrive depends on your original payment provider.

Please note:

• The cost of the prepaid label will be deducted from the customer’s refund.
• If you initiate a chargeback (credit card dispute) during the return process, return and refund procedures may be suspended until the dispute is resolved, which may affect the refund timeline.
• The final refund amount you receive may be adjusted accordingly. Deductions may apply for all related shipping costs (for non-quality returns), missing accessories, damaged packaging or product condition issues.

• The product needs to remain in like-new condition. When returning your products, please include the complete original packaging, manuals, accessories, and all other accompanying items.
• The product needs to show no signs of excessive use, stains, scratches, or damage to ensure it remains suitable for resale.
• Please carefully pack the returned products. If the returned item is damaged, has missing parts, or is in any other abnormal condition, we reserve the right to adjust the refund amount accordingly or decline the return at our discretion.

Q1: Can I return an item if there are no quality issues, but I simply no longer want it?

A: Yes. Within 30 days of receiving the item, we accept returns for personal reasons, including mistaken purchases, changes in needs, or the item not meeting your expectations. The customer is responsible for the all related shipping costs.

Q2: If there is a quality issue with the product, who is responsible for the shipping costs?

A: If a quality defect is verified within 30 days of receipt, we will cover the return shipping costs and offer a refund, replacement, or free repair service. If the 30-day return period has expired but the product is still under warranty, we will only provide repair or replacement services. Please note that return requests cannot be accepted at this point, and customer is responsible for all related shipping costs.

Q3: How can I return the product in the best possible condition?

A: We strongly recommend that you keep the original packaging for 30 days, just in case. Also, when packing the box, please check the product accessories listed in the manual and include each one. If you have any questions in packaging, kindly let us know.

Q4: Do I need to contact customer service before returning an item?

A: Yes. Please contact our customer service (help@bestqool.com) in advance to notify all returns, providing your order number and a detailed reason for the return. If the issue is related to product quality, please also provide clear photos or videos as evidence. After the return request is approved, we will offer return guidelines to ensure a smooth process.

Q5: Can I return an item more than 30 days after receiving it?

A: No. Once the 30-day return period has expired, we regret that we are unable to accept return or refund requests. If the product is still under warranty, you may request repair or replacement services as covered under the warranty.

Q6: For an order with multiple items, can I return only some of them?

A: Yes. Partial returns are allowed for orders with multiple items. As long as the returned items meet the return criteria, the refund will be processed normally. The final refund amount will be based on the items that are actually returned.

Q7: How long does it take to receive a refund after returning an item?

A: Once the returned item has been inspected and approved, we will process the refund within 3–5 business days. Funds typically arrive in your account within 1–3 business days, though the exact timeline varies and depends on your original payment provider.

Q8: Will filing a chargeback affect the return process?

A: Yes, if you file a chargeback while we are processing a return or refund, the funds will be frozen by the bank, and we will be unable to proceed smoothly, which will significantly delay the refund process.

Q9: Who is responsible for shipping costs resulting from an incorrect address or refusal to accept a package?

A: If additional shipping or customs clearance fees are incurred due to customer-related reasons, such as an incorrect delivery address, refusal to accept a package without cause, or failure to cooperate with customs clearance in a timely manner. Then customer will be responsible for this fee.

Last Updated: August 19, 2026