What to do if the BQ60 automatically switches time or mode?
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What to do if the BQ60 automatically switches time or mode?
Create on 2025-04-02
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Table of Contents

  1. Solution:

Solution:


We sincerely apologize for the inconvenience caused! If the BQ60 is automatically switching between time and mode or turning on and off, it could be due to moisture affecting the sticker during delivery. Before returning the product, we’d like to offer a simple solution by replacing the sticker. Here are the steps:

1. Contact our support team at help@bestqool.com and provide photos of the issue, as well as the lot number on the back of the device; more information is for more effective assistance.

2. If you agree, we will send you a new sticker to see if it solves the problem. Please replace the controller sticker manually according to the following procedure:

If replacing the sticker is too much trouble for you, or the replacement  doesn’t solve the problem, please further reach out to our support team at help@bestqool.com, and we’ll assist with further solutions like repair or a replacement device.

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