Refund policy

Since all lighting systems depreciate with use (including the sunlight), Bestqool does not accept returns on any lighting products. Replacements will be provided in accordance with our Warranty Policy for defective units.

For warranty replacements, please send an email to bestqool@outlook.com for complete instructions. If approved, our team will issue a tracking number and replacements to customers.

Bestqool will either replace or repair the defective unit based upon our discretion. Items returned without an order number and returning address will be rejected. 

For the defective goods, Warranty process as follows:

• Send us your order number and pictures of defective light to: bestqool@outlook.com
• Within 180 days purchases, Bestqool will cover the shipping cost from customer to warehouse.
• For goods between 181 days and 2 years from the date of original invoice, a service to ship the defective product for repair or replacement to the Bestqool. Customers need to pay the shipping cost at local logistics. 
  Tips: Contact bestqool@outlook.com by learning how to obtain lower shipping rate at logistics company.

Bestqool reserves the right to modify or discontinue this LED Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any LED Products purchased after such modification or discontinuance. Except as set forth in this LED Warranty, all other provisions in the applicable Bestqool Terms and Conditions of Sale apply to any LED Products.

Most of lights carry a 2-Year warranty at no cost to fix.
No return for refunds, exchanges, credit or replacement are accepted.

If a package is marked as delivered but not received, please contact our support team for assistance. After review, BestQool will arrange a one-time replacement shipment. Please note that refunds are not available for packages marked as delivered. In this situation, a one-time replacement shipment will be offered as the resolution.