banner

Why doesn't the NIR light up?
Created on

banner
Why doesn't the NIR light up?
Create on 2025-04-02
Shop Bestqool

Table of Contents

  1. Troubleshooting Steps:

Troubleshooting Steps:

1. Press the NIR – Ensure the near-infrared (NIR) function is turned on.

2. Check with a Phone Camera – Use your phone’s camera to view the NIR LEDs. If they appear as a faint pinkish-purple glow, they are working correctly. (Note: iPhones may not capture NIR clearly. If unclear, try using a phone of other brands.)

If these steps don’t resolve the issue, it doesn’t necessarily mean the product is faulty. Please take a photo and contact our support team at help@bestqool.com for further assistance, warranty service, or a replacement.

Back to blog
Ideas from the Bestqool Blog
Related Articles
Created on
How to hang the panel light on a door?
Hanging your panel light on a door is one of the simplest and most space-efficient ways to set up your...
READ MORE +
Created on
How to attach two panel lights together?
For users who want to expand their treatment area, our panels can be securely connected using the splicing function. This...
READ MORE +
Created on
The price drops after I place my order.
Solution: We understand your frustration at discovering that the item you purchased was significantly less expensive. Please record your order...
READ MORE +