If your red light therapy device or its delivery box arrives damaged, inspect the shipment promptly, keep the device and all shipping materials, and notify BestQool customer support as soon as possible. BestQool's shipping policy also instructs customers to retain packaging for at least 30 days in case a return is needed.
Inspect the Delivery Promptly
Check the package when it arrives, including the outer box, shipping label, protective materials, and the device itself. Damage can be obvious at delivery or become apparent only after opening the carton.
If you notice a problem:
- Set the shipment aside rather than discarding any part of it.
- Keep the device in its received condition.
- Note what appears damaged, whether it is the outer carton, internal packaging, or device.
- Inform BestQool customer support as soon as possible after signing for the package.
BestQool asks customers to examine deliveries on arrival and report discovered damage promptly after signing. The policy does not give a specific reporting deadline, so acting quickly is the practical approach.
Avoid plugging in, testing, disassembling, or attempting to repair a visibly damaged device before receiving appropriate instructions.
Keep Every Part of the Shipment
Do not throw away the box just because the device appears intact. Original packaging may matter if a return becomes necessary.
Set aside:
- The outer shipping carton
- The shipping label
- Internal inserts and protective materials
- Any accessories or components that arrived with the device
- The device itself
BestQool's shipping policy instructs customers to retain packaging for at least 30 days in case a return is needed. Keeping these materials does not determine the outcome of a case, but it helps preserve the shipment in the condition in which it arrived.
Take Clear Photos Before Moving or Repacking Anything
Photographs can make it easier to show what you found when the package arrived. Before rearranging the contents, capture the shipment as received.
Useful images may include:
- The unopened package, if visible damage is present
- Tears, dents, crushed corners, punctures, or moisture on the carton
- The shipping label on the outer box
- Internal packaging and inserts
- Any visible damage to the device or included components
Keep the images with your order and delivery details so you can describe the issue clearly when contacting support.
Contact BestQool with the Delivery Details
When you report the issue, provide a concise description of what arrived and what appears damaged. Have the order and delivery information available, along with the photos you took.
The goal is to give support a clear picture of the shipment without altering, discarding, or returning the item before you receive written instructions.
A Simple Next-Step Checklist
- Inspect the package and device promptly.
- Preserve the device, box, label, inserts, and protective materials.
- Take photos of visible packaging or product damage.
- Keep your order and delivery details together.
- Contact BestQool customer support as soon as possible.
- Retain the packaging for at least 30 days and follow the written instructions you receive.
Small
Moderate
Moderate
Moderate
Full
