Solution:
Folding the Redot L/M could potentially harm the circuitry within its thick protective foam. When stored correctly, it will have a longer lifespan. Please consider trying the following steps:
- Roll up the mat gently without folding.
- Fasten it with the provided strip.
- Store the belt in a dry, room-temperature place.
Here is the video:
If there is a problem with the product, please take a photo and contact our support team at help@bestqool.com for further assistance, warranty service, or a replacement.