What to do if the bulbs fell off the device?

Created on April 14, 2025

Solution:

We are sorry for the inconvenience caused! As we routinely double-check every item before shipping them out, your product may have experienced a strong impact during the bumpy transportation, causing some LEDs to come loose. Nevertheless, you might be able to resolve this issue yourself if you have the following tools at home:

1. Screwdriver
2. Wire Cutter

Here is a video tutorial:

If the repair seems too complicated for you, or the attempt at the repair doesn’t resolve the problem, please take a photo and contact our support team at help@bestqool.com for further assistance, repair, or a replacement.