banner

What to do if the bulbs fell off the device?
Created on

banner
What to do if the bulbs fell off the device?
Create on 2025-04-02
Shop Bestqool

Table of Contents

  1. Solution:

Solution:

We are sorry for the inconvenience caused! As we routinely double-check every item before shipping them out, your product may have experienced a strong impact during the bumpy transportation, causing some LEDs to come loose. Nevertheless, you might be able to resolve this issue yourself if you have the following tools at home:

  1. Screwdriver
  2. Wire Cutter

Here is a video tutorial:

If the repair seems too complicated for you, or the attempt at the repair doesn’t resolve the problem, please take a photo and contact our support team at help@bestqool.com for further assistance, repair, or a replacement.

Back to blog
Ideas from the Bestqool Blog
Related Articles
Created on
How to hang the panel light on a door?
Hanging your panel light on a door is one of the simplest and most space-efficient ways to set up your...
READ MORE +
Created on
How to attach two panel lights together?
For users who want to expand their treatment area, our panels can be securely connected using the splicing function. This...
READ MORE +
Created on
The price drops after I place my order.
Solution: We understand your frustration at discovering that the item you purchased was significantly less expensive. Please record your order...
READ MORE +