What to do if the bulbs fell off the device?
Created on Written by bestqool outlook

What to do if the bulbs fell off the device?
Created on Written by bestqool outlook
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Table of Contents

  1. Solution:
Article author:
bestqool outlook

Solution:

We are sorry for the inconvenience caused! As we routinely double-check every item before shipping them out, your product may have experienced a strong impact during the bumpy transportation, causing some LEDs to come loose. Nevertheless, you might be able to resolve this issue yourself if you have the following tools at home:

  1. Screwdriver
  2. Wire Cutter

Here is a video tutorial:

If the repair seems too complicated for you, or the attempt at the repair doesn’t resolve the problem, please take a photo and contact our support team at help@bestqool.com for further assistance, repair, or a replacement.

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