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Why does the device shut down when I press the NIR button?
Created on

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Why does the device shut down when I press the NIR button?
Create on 2025-06-17
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Troubleshooting Steps:

1.Please first check if the other functions of the device are working properly.

2.If the other functions are normal, the issue may be due to partial incompatibility between the power cord and the outlet you're using. Please take a photo and contact our customer support team at help@bestqool.com. We’ll provide further assistance or a replacement when necessary.

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