banner

Why does the device shut down when I press the NIR button?
Created on

banner
Why does the device shut down when I press the NIR button?
Create on 2025-06-17
Shop Bestqool

Troubleshooting Steps:

1.Please first check if the other functions of the device are working properly.

2.If the other functions are normal, the issue may be due to partial incompatibility between the power cord and the outlet you're using. Please take a photo and contact our customer support team at help@bestqool.com. We’ll provide further assistance or a replacement when necessary.

Back to blog
Ideas from the Bestqool Blog
Related Articles
The price drops after I place my order.
Created on
The price drops after I place my order.
Solution: We understand your frustration at discovering that the item you purchased was significantly less expensive. Please record your order...
READ MORE +
Why does the device shut down when I press the NIR button?
Created on
Why does the device shut down when I press the NIR button?
Troubleshooting Steps: 1.Please first check if the other functions of the device are working properly. 2.If the other functions are...
READ MORE +
There is something missing from my package
Created on
There is something missing from my package
Solution: We understand your frustration at encountering such inconvenience. Please kindly record your order number, the production batch number on...
READ MORE +