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Why is the product not working?
Created on

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Why is the product not working?
Create on 2025-04-02
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Table of Contents

  1. Troubleshooting steps:

Troubleshooting steps:

1. Check power supply: Ensure the device is plugged in and powered on.

2. Check the cables: Check whether the device's controller (if applicable) and power cord
are intact and properly connected.

3. Press the power button: Try turning on the device.

For the Redot Series, please check according to the video operation:

If  the product still doesn't work, the product may be damaged in shipping. Please take a photo and contact help@bestqool.com for support, repair, or replacement.

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