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You may be able to find a quick solution to the issues you faced when using red light therapy here!
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Pro series
BQ series
Redot series
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All products
The price drops after I place my order.
There is something missing from my package
What to do if the LEDs are flickering or not lit?
Why doesn't the NIR light up?
Why is the product not working?
What to do if the bulbs fell off the device?
What to do if the BQ60 automatically switches time or mode?
Why is the irradiance data I measured different from the official data?
How to store the wrap and pad?
Why did I receive a different Pro100/Pro200 from the one on the website?
What should I do if the light is too strong for me?
Pro series
Why did I receive a different Pro100/Pro200 from the one on the website?
What to do if the bulbs fell off the device?
Why is the irradiance data I measured different from the official data?
Why doesn't the NIR light up?
BQ series
What to do if the BQ60 automatically switches time or mode?
Why doesn't the NIR light up?
Why is the irradiance data I measured different from the official data?
Still confused?
If you cannot find answer to your question in our FAQ, feel free to contact us! We are always here to help!
WhatsApp: +1 319-512(3212) (Text + Pics)
Message: +1 689-207(0579) (Text Only)
We are always happy to help.
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